These Terms of Service explain the rules for browsing, purchasing, and trading in devices through iPhoneBayKE. Placing an order, requesting a trade-in quote, or otherwise using this site means you agree to the terms below.
1. Orders and pricing
Prices are listed in Kenyan Shillings (KES) and include any applicable taxes. Stock is limited and not reserved until payment clears — an order is confirmed once your M-Pesa, card, or bank payment has gone through, and you’ll get an email confirmation at that point. We reserve the right to cancel and refund an order if a listed device turns out to be unavailable; if that happens, we’ll tell you and refund in full.
2. Device condition and grading
We sell two categories of device:
- Ex-UK — genuine, previously-owned iPhones imported from the UK. Most have never been repaired. Every unit is inspected in Nairobi against our 30-point check (screen, battery, cameras, buttons, speakers, Face ID, IMEI) before it is listed, and graded on its cosmetic condition.
- Sealed new — unopened, factory-sealed devices at 100% battery health by definition.
Ex-UK battery health is guaranteed at 85% or better; the exact reading for your unit is confirmed before dispatch. Cosmetic grading (screen and body condition) is described as accurately as we can manage, and photos of the specific unit are available on request before you buy.
3. Delivery and collection
Orders confirmed before 3pm are delivered the same day within Nairobi CBD and nearby estates. Countrywide orders are couriered next-day to major towns. Delivery is free on orders above KES 50,000; below that, a delivery fee applies at checkout. You’re welcome to collect in person from our CBD office instead.
4. Warranty and returns
Every device carries a written warranty — six months on Ex-UK devices, twelve months on sealed new — covering hardware faults that develop through normal use: battery, charging port, screen, speakers, cameras, and Face ID. It does not cover physical damage, liquid damage, or faults caused after purchase.
If a device arrives not as described, you’re entitled to a full refund to M-Pesa within 48 hours of our inspection, provided you tell us within 7 days of delivery. Change-of-mind returns within the same 7-day window are accepted for store credit on devices returned in as-delivered condition.
5. Trade-in valuations
A trade-in quote given over WhatsApp or the trade-in form is an estimate based on the model, storage, and condition you describe. The final offer is confirmed once we have physically inspected the device and verified its battery health and functionality — it may differ from the initial estimate if the device’s actual condition doesn’t match what was described. You are under no obligation to accept the final offer; if you decline, your device is returned to you at no cost. Accepted trade-ins are paid out via M-Pesa the same day we complete the inspection.
6. Contact and dispute handling
Most questions and issues are resolved directly over WhatsApp or through the Contact page — that’s the fastest way to reach the person who can actually act on it. If something isn’t resolved to your satisfaction, tell us clearly what outcome you’re looking for and we’ll do our best to find a fair resolution before anything needs to go further.